FAQs: Buyers

When the product will be delivered after payment? Is there any date of approval for clearance of payment?

• There is a minimum estimated time for delivery mentioned on the product description page. This is the number of days required by our vendor and Shipment Company to deliver the product to your address. The date of approval is the date on which the payment gets cleared. The estimated time for delivery differs for vendors and products.

I was not able to receive the courier as; I was not available at the time of delivery. Can product can be resend?

• The Shipment Company informs and makes a call prior to delivery of the product. Due to order refusal / non availability / incorrect address, then the order will be returned to seller. You need to place a fresh order for the item.

My order has already been fixed, but not received yet? Why is there a delay?

• It may take sometime to approve the order placed via 'net banking' payment option. We need to make communication from the bank for the status of the payment.
  There may various reasons for non approval of order:
• Credit card verification details are not filled.
• Payment is not cleared from the bank.
• Payment details have not been successfully entered in the system.
• Credit card is declined.

How can I know about my shipment status?

• Once the vendor dispatches the product, and updates us for the same, along with the courier name and the AWB number, a mail will be sent to you with all details. You can also Track the same on shipment company's respective website.
• You can also our feature Track the Order