FAQs: Buyers

Do I need to sign up for shopping?

• No, you can directly buy any of the products displayed on site.

Pre Order Process

Can I know the contact no & address of seller?

• Once the order has been generated, you will receive an email confirming the approval of the order and simultaneously one mail will be sent to seller for the confirmation of order. The email provides you details of the product. Vendor will provide his/her contact details while shipping the product.

Is it safe to buy products from Craftsinindia.Com?

• At Craftsinindia.com, we take care of all necessary steps and abides by certain policies while register any vendor / seller with us. We have good track record and customer base outside India, including USA, UK, Australia, Europe and more. We are into this business from more than 10 years, and have significance role in respective industry.

What's the surety that the item will get shipped within specific time after making the payment?

• At Craftsinindia.com, we take care of all necessary steps and abides by certain policies while register any vendor / seller with us. We have good track record and customer base all over the world. Every product carries a Estimated Delivery Time and the items will be delivered to you within that time period. In case of non delivery of product you can Contact Us for any dispute resolution.

What is the condition of the products listed at Craftsinindia? Are they new or used ones.

• Craftsinindia abides by certain policies before registering the vendors and thus have asked them to list New and nonused Product on site. Please carefully read the product details and all other relevant information regarding the product.

How can I do shopping on Crafts in India?

• Please visit our Shopping Guide.

Payment Options

How do I make the payment online? What are the payment options available?

• Please Visit our Shopping Guide & Payment Options.

Post Order Process

The product received is different from picture shown at the site. How can I resolve the issue?

• Craftsinindia.com ensures the quality of the products before shipment. The products are gone through various crosscheck steps before it get shipped. If you do not received the products as per pictures shown at the site, then please Contact US for the matter. Please fill in the details of the product you received with image, and mention that is different from what was ordered. Our team will get back to you to resolve the issue at earliest.

Can I return the product after receiving it, in case I do not like it and buy other product?

• Every product listed at site has the description with images and features. We suggest a buyer to read all product details carefully before make payment. We will not be able to take back a product if it is not to buyer's liking.
• For further details visit Return Policy

After delivery of the product; what is the responsibility of Craftsinindia.com for taking takes responsibility for wrong or damaged products?

• Our vendors attempt to deliver the best quality of products and exactly what is displayed on the site. In case of Damaged or Wrong Product, a customer can ask for replacement within 7 Days. Upon safe arrival of the item, a refund will be issued for the cost of the item after deducting the shipment charges. Product can be resend back to you without any cost. Craftsinindia.com performs as a platform for sellers to showcase and sell their products. Craftsinindia is not involved in any sale and purchase of goods/products listed on this Site.
  However, for post delivery queries, you can Contact US and we will be glad to assist you.

I tried to contact the seller, but I did not get any response. How can I take the matter further?

• In case you have contacted the seller but did not receive any response, you can further highlight the matter to our Customer Service and we will be glad to assist you.

What is the Return & Refund Policy?

• Please Click Here to check our Return Policy

Where can I get my Order No. from?

• Once your have completed payment, an order number will be generated. The same will also be sent to you as a confirmation via email.

After receiving my payment, in how many days will I receive the product?

• Every product has an estimated time of delivery, which is mentioned on the product page. Once the payment is received and order is approved, the order will be delivered as per the estimated time of delivery mentioned in the product page.

The order is not delivered as per estimated delivery time. Whom do I contact for help?

• Estimated time for delivery of any product may varies according to the vendors. Normally, we ask Sellers to mention the estimated time for delivery for every product in description. However, different products may have different estimated time for delivery depending upon the vendors.